2jbat Privacy Policy – How We Protect Your Personal Data

1. Who We Are

This Privacy Policy is published by 2jbat Entertainment Ltd., the company that operates the 2jbat online gaming and sports betting platform at https://2jbat.ws ("2jbat", "we", "us", "our"). 2jbat is the data controller for all personal information collected through the platform, meaning we are responsible for deciding how your information is used and for keeping it secure.

When this policy refers to the "2jbat platform" or "our services", it covers the 2jbat website, mobile browser experience, customer support channels, and any promotional or communications activity we conduct in connection with your account.

By registering an account at 2jbat or by continuing to use our platform after this policy has been updated, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

2. Personal Data We Collect

2jbat collects personal data in three main ways: information you provide directly, information generated by your activity on the platform, and information obtained from third parties for verification and compliance purposes. Here is a breakdown of what we collect and when:

2.1 Information You Provide to Us

• Registration data: Your full name, mobile phone number, date of birth, and any other details required to create your 2jbat account.
• Identity verification (KYC) documents: A copy of a valid government-issued ID (such as a CNIC, passport, or driving licence) and, where required, a selfie or proof of payment method. This is collected when you make your first withdrawal or when our compliance team requests verification.
• Payment information: Details of the payment method you use to deposit and withdraw — for example, your JazzCash or Easypaisa mobile number, bank account details for IBFT, or masked card numbers for Visa/Mastercard transactions. 2jbat does not store full card numbers; these are processed securely by our payment partners.
• Communication data: Messages you send to 2jbat through live chat, email, or any other support channel, including the content of those conversations and metadata such as timestamps.
• Responsible gaming information: Any limits, cooling-off requests, or self-exclusion instructions you submit through your account settings or via support.

2.2 Data Generated by Your Use of the Platform

• Gaming activity: The games you play, the bets you place, the amounts wagered, your win/loss history, and the time and duration of your sessions.
• Transaction history: A complete record of all deposits, withdrawals, bonus credits, and balance adjustments on your account.
• Device and technical data: Your IP address, device type and model, operating system, browser type, and mobile network information collected automatically when you access 2jbat.
• Log data: Server logs recording your interactions with the platform, including pages viewed, features used, errors encountered, and session timing.
• Geolocation data: Approximate location derived from your IP address. We do not collect precise GPS location unless you grant this permission explicitly.

2.3 Data from Third Parties

• Identity verification services: Where we use a third-party KYC provider to verify your identity documents, that provider may return additional verified data points to us.
• Payment processors: Confirmation and reference data from payment processors to reconcile transactions with your 2jbat account.
• Fraud and compliance screening: Results from fraud detection and sanctions screening tools used to protect the platform and comply with legal obligations.

3. Why We Collect and Use Your Data

2jbat collects personal data only for clearly defined, legitimate purposes. We do not collect information speculatively or beyond what is needed for each purpose. Here is a transparent account of every reason we process your data:

• Account management: To create, maintain, and manage your 2jbat account — including processing deposits, credits, withdrawals, and bonus allocations.
• Identity verification and KYC compliance: To verify that you are who you say you are, that you are over 18 years of age, and to meet our legal obligations under anti-money laundering (AML) and Know Your Customer (KYC) requirements.
• Payment processing: To process your deposits and withdrawals securely through your chosen payment method, and to maintain records of all financial transactions on your account.
• Customer support: To respond to your queries, resolve complaints, process responsible gaming requests, and provide assistance with any account matter.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, account sharing, bot usage, and any other activity that threatens the integrity of the 2jbat platform or harms other players.
• Personalisation and platform improvement: To improve the 2jbat platform based on how players use it — for example, understanding which games are most popular, which features cause difficulty, and how the mobile experience can be improved. We also use gaming activity data to personalise relevant offers to your account.
• Legal and regulatory compliance: To meet obligations imposed on 2jbat by applicable laws, licensing conditions, and regulatory bodies — including maintaining records of player activity for the periods required by those obligations.
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, to action responsible gaming tools you activate, and to enforce self-exclusion and cooling-off periods.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have agreed to receive them and only via the channels you have selected. See Section 9 for full details on how to manage your marketing preferences.

4. Legal Basis for Processing

Every use of your personal data at 2jbat has a specific legal basis. Processing without a valid legal basis is not permitted and we do not do it. The legal bases we rely on are:

• Contract performance: Most core account operations — account management, payment processing, game delivery, withdrawal processing — are necessary for 2jbat to fulfil the contract it has with you as a registered player. Without this processing, we could not operate your account.
• Legal obligation: Identity verification, AML screening, transaction record-keeping, and the enforcement of age restrictions are all required by law. We are obliged to carry them out regardless of consent.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and product improvement are carried out under legitimate interests — where our interest in maintaining a fair and functional platform is balanced against your right to privacy, and where we have determined that this processing does not override your rights.
• Consent: Marketing communications by email or SMS are sent only where you have explicitly opted in. You may withdraw this consent at any time without affecting your ability to use the 2jbat platform.

5. How We Store Your Data

All personal data collected by 2jbat is stored on secure servers operated by reputable cloud infrastructure providers. These servers implement industry-standard encryption, access controls, and physical security measures. Data at rest is encrypted and data in transit between your device and our servers is protected using Transport Layer Security (TLS).

Access to personal data within 2jbat is restricted on a need-to-know basis. Only staff members whose role requires them to access specific categories of data are permitted to do so, and all such access is logged and monitored. Staff who handle personal data are trained on data protection obligations and are bound by confidentiality obligations in their employment terms.

2jbat does not store full payment card numbers on its own systems. Card payments are handled by certified payment processors, and only tokenised references are retained to allow transaction reconciliation. Wallet details (such as JazzCash or Easypaisa numbers) are stored in encrypted form and used solely for the purpose of processing your deposits and withdrawals.

6. Who We Share Your Data With

2jbat does not sell your personal data to anyone, ever. We share data only with third parties whose involvement is necessary for 2jbat to operate legally and deliver the services described in this policy. All third parties we work with are subject to appropriate data processing agreements and are required to handle your data securely and only for the specific purpose for which it was shared.

Categories of Third Parties

• Payment processors and financial institutions: To process your deposits and withdrawals via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, and card payment networks.
• Identity and KYC verification providers: To verify government-issued ID documents and confirm your identity and age in compliance with regulatory requirements.
• Fraud prevention and AML screening services: To check your identity and transaction patterns against sanctions lists and fraud databases as required by our compliance obligations.
• Cloud infrastructure and hosting providers: Who host the servers on which the 2jbat platform and its data are stored. These providers process data on our instructions and are not permitted to use it for their own purposes.
• Customer support platform providers: Whose software powers our live chat and ticketing systems. Support conversation data is stored securely by these providers solely for the purpose of enabling our support operations.
• Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order, a regulatory investigation, or a legal requirement under AML law. We will notify you of any such disclosure where we are legally permitted to do so.
• Game software providers (in limited, aggregated form): Some game developers receive aggregated, anonymised analytics data about how their games are played on the 2jbat platform. This data does not identify individual players.

2jbat will never share your personal data with advertisers, data brokers, or any unrelated third party for commercial purposes.

7. Cookies and Tracking Technologies

2jbat uses cookies and similar technologies on our website. A cookie is a small text file placed on your device by a website you visit. Cookies allow the site to remember your preferences, keep you logged in, and gather analytics about how the platform is used.

Types of Cookies We Use

• Essential cookies: Strictly necessary for the platform to function. These cookies manage your login session, maintain your account security, and ensure the platform responds correctly to your requests. These cannot be turned off.
• Analytics cookies: Used to understand how players use the 2jbat platform — which pages are visited most, where players navigate from, and where usability issues occur. This data is aggregated and does not identify individuals. We use this information to improve the platform.
• Preference cookies: Remember choices you have made — such as your preferred language or display settings — so you do not have to reset them each visit.
• Security cookies: Help detect fraudulent activity, account sharing, and other security threats by tracking session patterns. These are an extension of our fraud prevention obligations.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the 2jbat platform functions. Disabling essential cookies will prevent you from logging in or using any platform features.

8. Your Data Rights

You have a number of rights in relation to your personal data held by 2jbat. We are committed to honouring these rights and will respond to any valid request within a reasonable timeframe — typically within 30 days. To exercise any of these rights, contact us at support@2jbat.ws with "Data Rights Request" in the subject line.

9. Marketing and Communications

2jbat may send you promotional communications — including bonus offers, new game announcements, VIP programme updates, and seasonal promotions — by SMS and email. We will only do this where you have explicitly agreed to receive marketing communications during registration or by updating your preferences in your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 2jbat.
• Updating your communication preferences in your 2jbat account settings.
• Contacting support at support@2jbat.ws and asking to be removed from marketing lists.

Opting out of marketing communications will not affect your ability to continue using the 2jbat platform or receiving essential transactional messages related to your account — such as deposit confirmations, withdrawal notifications, or security alerts. These operational messages are sent regardless of your marketing preferences because they relate to the contract between you and 2jbat.

10. Children's Privacy

2jbat is strictly an adults-only platform. Our services are not directed at individuals under the age of 18 and we do not knowingly collect personal data from anyone under this age. Age verification is a core part of our registration and KYC processes, and accounts found to be held by minors are closed immediately.

If a parent or guardian becomes aware that their child has registered at 2jbat without consent, they should contact us immediately at support@2jbat.ws. We will close the account, delete all associated personal data as far as legally permissible, and return any deposited funds to the original payment method after verification.

11. How Long We Keep Your Data

2jbat retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. The following general retention guidelines apply:

• Account data and gaming history: Retained for the duration of your account and for a minimum of five years following account closure, as required by AML and gaming licensing regulations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of five years following account closure. Original documents may be deleted sooner where only verification confirmation data is required to be held.
• Customer support communications: Retained for two years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter, in which case it is retained until the matter is resolved.
• Marketing preference records: Retained for as long as we need to demonstrate your consent history or opt-out status.
• Technical logs and analytics: Retained for up to 12 months, after which they are aggregated and anonymised.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

12. Security Measures

Protecting your personal data is something 2jbat takes seriously at a technical, operational, and organisational level. The measures we have in place include:

• TLS encryption for all data in transit between your device and 2jbat's servers.
• Encryption at rest for all sensitive personal data and financial records stored on our servers.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access specific categories of personal data.
• Audit logging of all access to personal data by internal staff, with regular review of access logs.
• Two-factor authentication available for player accounts and mandatory for internal staff systems handling personal data.
• Regular security testing including vulnerability assessments and penetration testing carried out by independent specialists.
• Staff training on data protection obligations, phishing awareness, and incident response procedures.

While we take every reasonable precaution, no internet transmission or digital storage system is entirely immune to risk. If you believe your 2jbat account has been compromised, contact us immediately at support@2jbat.ws or via live chat.

13. Changes to This Privacy Policy

2jbat reviews and updates this Privacy Policy periodically to reflect changes in our data practices, new legal requirements, or improvements in how we explain our approach. The "last updated" date at the top of this page always reflects the most recent revision.

Where we make a material change — one that significantly affects how we use your personal data or your rights in relation to it — we will notify registered players by email or via a prominent notice on the platform at least seven days before the change takes effect. Minor clarifications or wording improvements may be made without prior notice.

Continuing to use the 2jbat platform after a policy update takes effect constitutes your acceptance of the revised Privacy Policy. If you disagree with any change, you have the right to close your account and request deletion of your data (subject to the legal retention requirements described in Section 11).

14. Contact Us and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern, please get in touch with the 2jbat team through the following channels:

• Email: support@2jbat.ws — mark the subject line "Privacy Policy Query" or "Data Rights Request" so your message reaches the right team member promptly.
• Live Chat: Available 24/7 on the 2jbat website for real-time assistance with any account or privacy query.

We aim to acknowledge all privacy-related queries within two business days and to resolve them within 30 calendar days. For complex matters involving access requests or deletion requests, we will keep you updated on progress throughout.

If you have raised a concern with 2jbat directly and feel it has not been handled satisfactorily, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority under whose jurisdiction 2jbat operates. Details of the applicable supervisory authority are available on request.